Privacy Policy

Last Updated: January 2025

At cRose IT Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

1. Information We Collect

1.1 Personal Information

When you contact us or engage our services, we may collect the following personal information:

• Full name and business name
• Email address
• Phone number
• Business address
• Website URLs and domain information
• Payment and billing information
• Communication preferences

1.2 Project-Related Information

During the course of our work together, we may receive:

• Business content including text, images, logos, and branding materials
• Access credentials for hosting accounts, CMS platforms, and third-party services
• Analytics data and business metrics for data visualization projects
• Customer data for e-commerce integrations (processed in accordance with applicable regulations)

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Clickstream data and navigation patterns

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our web development, design, and analytics services
• To communicate with you about your project, respond to inquiries, and provide support
• To process payments and manage billing
• To send project updates, progress reports, and deliverable notifications
• To improve our website, services, and user experience
• To comply with legal obligations and protect our rights
• To send occasional marketing communications (with your consent)

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Hosting providers (for website deployment and management)
• Payment processors (for secure transaction handling)
• Project management tools (for collaboration and communication)
• Analytics services (for website performance monitoring)

These providers are contractually obligated to protect your information and may only use it for the specific services they provide to us.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order, government agency, or law enforcement request.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your personal information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage of credentials and sensitive project information
• Regular security assessments and updates
• Access controls limiting employee access to personal information
• Secure deletion of data upon project completion or upon request

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Project files and deliverables: Retained for 2 years after project completion
• Communication records: Retained for 3 years for reference and support purposes
• Financial records: Retained as required by applicable tax and accounting laws
• Access credentials: Securely deleted within 30 days of project completion unless ongoing maintenance is agreed upon

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@crose.it.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Types of cookies we use include:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

8. International Data Transfers

As we serve clients worldwide, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.